FAQ
Welcome to the Nourixme Help Center!
We’ve answered the most common questions below. If you don’t find what you’re looking for, feel free to contact us at support@nourixme.com.
🔄 1. Where do you ship from?
We work with global fulfillment partners to ship products directly from international warehouses, depending on product availability and destination.
🌍 2. Do you ship worldwide?
Yes! We offer international shipping to most countries around the world.
⏳ 3. How long does shipping take?
Shipping time varies by destination:
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USA: 7–15 business days
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UK, Canada, EU: 10–20 business days
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Asia & Others: 10–25 business days
Processing time: 1–3 business days.
📦 4. How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking link. You can also track your order on our Track Order page.
💳 5. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and secure online payments. All transactions are encrypted and secure.
🔁 6. Can I cancel or change my order?
Orders can be canceled or changed within 6 hours of placing the order. Please email us immediately at support@nourixme.com if you need to make changes.
🛍️ 7. What is your return/refund policy?
We accept returns or refunds for damaged, defective, or incorrect items within 7 days of delivery. Please contact us with your order number and photo evidence.
❌ 8. What if I never received my order?
If your order doesn’t arrive within the maximum delivery window, contact us. We’ll help you track it or send a replacement or refund.
🔐 9. Is my payment information safe?
Yes — we use SSL encryption and secure payment gateways to protect your data and payment information.
💬 10. How can I contact you?
You can reach us at:
📧 Email: support@nourixme.com
🕒 Support Hours: Monday to Friday, 10 AM – 6 PM (GMT+6)